Last updated: May 2026
Refund Policy
At Concierge Wire, we strive to provide premium press release distribution services. We understand that sometimes plans change, and we have established the following refund policy.
1. Refund Eligibility
- Before Publication: Full refund available if requested before your press release goes live (within 24 hours of payment).
- After Publication: Once a press release is published and distributed, refunds are not available, as the service has been rendered.
- Editorial Rejection: If our editorial team rejects your submission for guideline violations, you will receive a full refund within 5-7 business days.
2. How to Request a Refund
To request a refund, email write@conciergewire.com with your order details, payment reference, and reason for the refund request.
3. Processing Time
Approved refunds are processed within 5-7 business days through the original payment method (Razorpay). International card refunds may take 7-14 business days to reflect in your account, depending on your bank.
4. Non-Refundable Items
- Published press releases that have been live for more than 24 hours
- Custom writing or revision services that have already been delivered
- Add-on services (premium placements, social distribution) that have been activated
5. Disputes & Chargebacks
We encourage customers to contact us before filing a payment dispute or chargeback. Most issues can be resolved quickly through direct communication. Unauthorized chargebacks may result in account suspension.
6. Contact Us
For all refund-related inquiries:
Email: write@conciergewire.com
Response time: Within 24 hours on business days